FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Account

Below are some commonly asked questions about creating a wholesale account.

Are you listed with BWG?

Yes, we are listed as central billing supplier with BWG Foods, All BWG customers can order via our dedicated BWG portal.

Can we order via Musgrave?

Yes, all Musgrave customers can sign up via our Musgrave portal and place orders through Musgrave billing systems.

Do I need to be a business?

All forms of companies, charities and sole traders qualify to open a trade account with us.

Orders

Below are some of are common questions about orders

What products do you sell?

We provide a full one-stop solution for businesses, offering food and drink, personal care products, equipment, disposables, and packaging — all under one roof.

Are products VAT applicable?

Yes — VAT applies to certain products. All prices displayed online are exclusive of VAT, and the appropriate VAT rate will be added at checkout. Depending on the product, one of the following rates will apply:

(A) Zero VAT
(B) Reduced Rate – 13.5%
(C) Standard Rate – 23%

What payment options are available?

You can pay using an accepted credit card, by direct debit, or through your central billing account with your buying group.